Network Alert - 2017-04-09 11:06:00
There is a cable break on the Seacom undersea cable system located West of Djibouti, in the Red Sea.
The break occurred on 8 April and no Internet traffic has been available on the Seacom system since.
Don't worry, we buy capacity on multiple cable systems so that we can offer uninterrupted service without speed degradation during these force majeure events. Your service was switched over automatically onto WACS, when the break occurred and will continue to run on WACS until the Seacom break is repaired.
We will keep you posted with regards to repair times as soon as we are updated by Seacom..
The progress of a fault logged for your connection or the activation of your ADSL circuit can be tracked by selecting the "Check my progress" option under the "My Account" tab on our website or simply click here to go directly to the progress page.
Our routers are pre-configured so once you receive delivery of your router, it is simply a matter of :
* Connecting your ADSL line to your router
* Then your router to your computer.
For those that want more information about manually setting up the router please click here.
There is no need to contact us just to top up. Avoid hold times and top yourself up. Your gigs are in your hands.
Log on to the Cybersmart website www.cybersmart.co.za
Under the My Account Tab click on "top-up"
Type in your ADSL account name and password
Choose how many gigs you want, accept the Terms and Conditions, click on "top up" and you're done. It's that simple.
Restart your router to complete the process.
If your domain is hosted with us and you should be using pop3.domainname to retrieve email - your smtp server should be smtp.domainname
If you have a @cybersmart.co.za address you should be using the following pop/smtp details:
Our pop3 server is : pop3.cybersmart.co.za
Our smtp server is : smtp.cybersmart.co.za
If you are using a Cybersmart ADSL account, your smtp server should be : smtp.cybersmart.co.za
If your ADSL user name is email@example.com - your smtp server should be : smtp3.cybersmart.co.za
For details on how to set-up your email address on a Black Berry device click here.
Your circuit speed can be upgraded by selecting "Upgrade line speed" option under the "My Account" tab on our website or simply click here.
Should you wish to upgrade your package/account this can be done by sending an email to firstname.lastname@example.org with your request.
Port-Error:Connection - the line dropped because the exchange side closed the connection. This is only a problem if there is a high number of these errors.
User-Request:PPP-Rcv-Terminate-R - This means that the connection was ended by the user, either by powering down or disconnecting the router. This could also mean that there might be a problem with the equipment.
User-Request:Call-Disconnected - the router closed the connection.
Access-Reject - You will only see this in the connection logs on two instances, either the incorrect password was entered or the account was locked.
Admin-Reset - The connection has been reset as requested by admin
We manage certain protocols during the day, like p2p and automated downloads in accordance with our Acceptable User Policy. Dependant on your product and line speed, these protocols are deprioritised at certain times of the day. Please see information about our products and their performance here.
Your password for your ADSL can be reset via the website by selecting "Change ADSL Password" under the "My Account" tab on our website
Your password for your Email can be reset via the website by selecting "Email" under the "My Account" tab on our website and then selecting the "Change Email Password" option
Please remember that in order to change your passwords, you need your ADSL username or email address and current password. Alternatively you can contact our support centre and one of the agents can assist with changing the passwords for you.
Click on the following link to view Cybersmart's Acceptable Usage Policy.
For information about our products and their performance click here.